FAQs

How do I make a purchase?
Add desired products to the cart, proceed to checkout, and complete payment.

Which payment methods are accepted?
We accept Visa, Mastercard, Amex, PayPal, and other major methods.

Can I change my order?
Changes are possible only before processing. Contact us quickly to request changes.

Do you ship internationally?
Yes, international shipping is available. Shipping costs are calculated at checkout.

How long does shipping take?
Processing: 2–7 business days. Shipping: 8–25 business days depending on destination.

How can I track my order?
A tracking number will be provided via email once your order ships.

What is your return policy?
Returns accepted within 30 days in original condition with packaging.

Can I exchange items?
Exchanges are available for defective or wrong items.

Who pays for return shipping?
Customer pays unless the return is due to our error or damaged products.

Are sale items eligible for returns?
Some discounted items may not be eligible. Check product details.

Do you offer gift cards?
Yes, gift cards can be purchased on the website and redeemed online.

How do I know if an item is in stock?
Stock information is displayed on the product page.

Can I sign up for promotions?
Yes, subscribe to our newsletter or follow us on social media.

Are your products sustainable?
We use eco-friendly materials and responsible manufacturing processes.

How can I contact support?
Email service@essentialshoodiesusa.shop for assistance.